Frequently Asked Questions

What types of products does VbCollections offer?

VbCollections specializes in a curated selection of unique and heartfelt gifts. Our flagship product, the Memory Orb, allows users to relive cherished moments through personalized videos, photos, and music. Our offerings are designed to evoke emotion and create lasting memories, making them ideal for special occasions such as Christmas, birthdays, and anniversaries.

How can I personalize my Memory Orb?

The Memory Orb can be personalized by uploading your own videos, photos, and selecting music that holds significance to you or the recipient. This customization process ensures that each Memory Orb is unique and tailored to individual experiences.

What occasions are suitable for gifting your products?

Our products are perfect for a variety of special occasions, including but not limited to Christmas, birthdays, anniversaries, graduations, and weddings. The emotional resonance of our gifts makes them suitable for any event where cherished memories are celebrated.

What is the expected delivery time for orders?

Delivery times may vary based on location and product availability. Typically, orders are processed within 3-5 business days, with standard shipping taking an additional 5-7 business days. Expedited shipping options may also be available at checkout.

What is your return policy?

We strive for customer satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund, provided the item is in its original condition. Please refer to our return policy for detailed instructions on how to initiate a return.

Do you offer gift wrapping or special packaging?

Yes, we offer gift wrapping options for select products. This service allows you to present your gift in an elegant manner, enhancing the overall gifting experience. Please check the product page for availability and additional fees associated with gift wrapping.

Can I track my order after it has been shipped?

Yes, once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the status of your shipment until it arrives at your designated address.

Are your products suitable for children?

While many of our products can be enjoyed by individuals of all ages, we recommend reviewing the specific product descriptions for age suitability and safety information. This ensures that the gifts are appropriate for the intended recipient.